Lost or Stolen
Lost or Stolen Checkbook
Go to Forms Center and download the Stop Payment Check Form; fill out and fax immediately to 1-210-525-0383, Attn: Member Service; then call 1-800-222-2328 x-200 immediately. Please have all of you pertinent check information available as well as your account number and last check number recorded. Report the range of all check numbers missing or stolen.
Please note: Checks written after your checkbook has been reported lost or stolen may still clear. A stop payment must be placed on all suspected fraudulent checks.
Lost or Stolen Debit/ATM Card
Go to Forms Center and download the Debit Card Application Form (form contains an area to report your lost or stolen card). Fill out the form and fax immediately to 1-210-525-0383; then call 1-800-222-2328 immediately. Please have all of you pertinent card information available as well as your account number and social security number. For immediate assistance after hours with your Debit or ATM card please call: 1-800-264-5578